POSITIONS AVAILABLE

CRM PROJECT MANAGER

Date: 27/05/2025

CRM Project Manager (Keela Implementation)

Part-Time Contract | Esthers Australia Ltd | QLD (Hybrid)
Contract Length: Approx. 5 months
Hourly Rate: $82.88
Total Hours: 134 hours over the contract term
Start Date: ASAP

Help us transform the lives of vulnerable women and their families.

Esthers Australia Ltd is seeking a skilled and purpose-driven CRM Project Manager to lead the implementation of Keela, our new not-for-profit fundraising and client management CRM system.

This pivotal role will directly strengthen our capacity to support highly vulnerable pregnant women—many facing homelessness, domestic violence, or systemic advocacy challenges—by streamlining how we engage with donors and manage client data.

You will join a passionate and mission-focused team working to break cycles of poverty and foster care in Queensland and beyond.

About Us

Esthers Australia is a registered charity operating on the Sunshine Coast and in Tasmania. We walk alongside pregnant women and new mothers at risk, equipping them to parent confidently and safely through tailored advocacy, education, counselling, and peer mentoring. We believe in early intervention, community-based care, and restoring dignity and hope.

Esthers Australia Ltd is a child safe organisation - the safety and wellbeing of children and young people is a shared responsibility and a core priority. We believe that safeguarding is a collective commitment, and every team member—regardless of role—plays a vital part in creating a safe and supportive environment. We are dedicated to placing the safety, rights, and voices of children and young people at the heart of all that we do.

About the Role

This is a contract position responsible for the end-to-end implementation of Keela CRM—from setup and data migration to training, rollout, and reporting. You will work closely with the CEO and frontline staff to ensure a seamless integration that enhances donor engagement, improves client record-keeping, and builds operational efficiency.

Key Responsibilities

Phase 1: Planning & Onboarding

  • Collaborate with leadership to develop a CRM implementation timeline and strategy

  • Participate in onboarding and familiarize yourself with the Keela platform (via webinars and tutorials)

Phase 2: Data Audit & Migration

  • Audit and clean existing donor and contact databases

  • Prepare, format, and migrate data into Keela CRM

Phase 3: System Configuration

  • Set up Keela workflows, custom fields, templates, and communication tools

  • Configure CRM features for both donor engagement and client case management

Phase 4: Training & Internal Documentation

  • Deliver tailored training to staff members (group and 1-on-1 sessions)

  • Create simple reference guides and internal resources

Phase 5: Rollout & Support

  • Oversee rollout of Keela for live operations

  • Monitor adoption, troubleshoot issues, and liaise with Keela support

  • Gather feedback and implement optimizations

Phase 6: Reporting & Grant Acquittal

  • Collect and summarize project outcomes, aligned with grant Key Performance Indicators (KPIs)

  • Collaborate with the CEO to draft the Final Acquittal Report for submission to the grant issuer

  • Ensure documentation of lessons learned, impact measures, and next steps for CRM use across the organization

 

Selection Criteria

Essential:

  • Demonstrated experience in CRM implementation or digital project management (preferably in the NFP sector)

  • High-level proficiency with CRM systems (ideally Keela or similar platforms)

  • Strong skills in data management, migration, and system configuration

  • Exceptional communication and training skills

  • Ability to manage time and priorities independently within a flexible work schedule

  • Values-driven with a heart for social justice and supporting vulnerable communities

Desirable:

  • Experience working in small not-for-profits

  • Understanding of client data handling and confidentiality in community services

  • Familiarity with fundraising, donor stewardship, or case management processes

What We Offer

  • Flexible hours and hybrid work environment

  • Opportunity to make a tangible impact on the lives of women and children

  • Collaborative, mission-driven team culture

  • Competitive contract rate with meaningful project ownership

  • The chance to lead a project that will scale across states and into a national model

How to Apply

Please send your resume and a cover letter addressing the selection criteria to gaye@esthersaustralia.com.au

Applications will be reviewed on a rolling basis, so we encourage you to apply early.

For a confidential discussion, contact Gaye, CEO, at 0479 055 777 or gaye@esthersaustralia.com.au

Esthers Australia Ltd is committed to diversity and inclusion. We encourage applications from women, Aboriginal and Torres Strait Islander peoples, people with a disability, and people of all cultural backgrounds.